Terms of Service

The service

Aurel provides network acceleration and secure connectivity. Each plan includes a data allowance and a validity period; the plan (Aurel Pass) includes all standard, boutique and residential nodes, and traffic on every node counts 1:1 against your allowance. Node locations and routes may change with network conditions.

Your account

Each account is for personal use only and may be used on up to 3 devices at the same time. Reselling, renting or sharing your account with others is not allowed. If we find an account being resold or widely shared, we may suspend or terminate it without a refund.

An account is for one person. Your subscription link works like a password: do not publish or resell it. We may suspend accounts that are shared or resold at scale. Keep your password safe; actions under your account are treated as yours.

Payment and activation

The payment methods available are those shown at checkout: card (Stripe), Alipay online (through Stripe, CNY prices only), USDT (TRC20, at the USD price) and Alipay red packet (CNY prices only). Card and Alipay online payments activate automatically once the payment succeeds; a USDT transfer activates automatically after blockchain confirmation and a match with your order. For an account without an active plan, submitting a red-packet passcode activates 1 day · 300 GB at once; support verifies red packets by hand between 08:00 and 24:00 Beijing time and usually switches you to the full plan within 10–15 minutes.

USDT payments use the TRON (TRC20) network only. Transfer to the address and for the exact amount shown on the payment page within its 30-minute payment window; the amount includes a small decimal suffix used to identify your order. If you have sent a payment but service has not activated, the amount differs or the payment window has expired, contact support with your order number and transaction ID (TxID) for verification. Do not pay again.

Prices may change but never affect an order already placed. A renewal continues after the current plan expires.

Refunds

You can request a refund through support within 48 hours of purchase, no reason needed. No refunds after 48 hours, or for accounts suspended for breaching these terms (including reselling, renting or sharing an account).

Open a Plans and payments ticket in the customer centre or email support@aurel.work, including your order and customer numbers. For an Alipay red-packet refund, provide the Alipay account that should receive it; support will verify and process it manually. For a card or Alipay online payment through Stripe, support arranges a refund to the original payment method. No card number, password or verification code is needed. Updates are provided in your ticket or by email.

USDT refunds: also provide the payment transaction ID (TxID) and your own TRON address that can receive USDT (TRC20). Support verifies the order, transaction and receiving address before manually sending the refund on-chain, with progress updates in your ticket or by email. If you paid from an exchange, its sending address may differ from your deposit address, so you must confirm the refund address. No wallet private key, recovery phrase, password or verification code is needed.

Prohibited use

Do not use the service for unlawful activity, including network attacks, spam, malware, fraud, infringing others’ rights or child sexual exploitation material. Breaches lead to immediate suspension without refund.

BitTorrent, PT and other P2P downloading are not allowed. Nodes block identifiable BitTorrent traffic. Encrypted or obfuscated traffic may not be identified, but prohibited-use rules still apply. We may throttle or suspend accounts that saturate bandwidth for long periods well beyond normal personal use.

Outbound connections to port 25 (sending email directly over SMTP) are not supported; mail submission ports such as 587 and 465 work normally.

Availability

We run several lines in several regions as backups for each other, so there is always a node available. Speeds reach up to 100 Mbps per connection; actual speed depends on your local network, provider and chosen node.

If all nodes are unavailable at the same time for more than 2 consecutive hours for reasons on our side, affected customers who contact support receive service time equal to the outage. If a single node or region has a temporary problem, you can switch to another node.

We announce maintenance and route changes on the website in advance where we can.

Liability

To the extent the law allows, we are not liable for indirect losses caused by being unable to use the service, and our total liability is limited to the fees you actually paid for the period concerned.

Changes and contact

When these terms change the date above is updated and important changes are announced on the website. Questions: open a support ticket or email support@aurel.work.